Documentation for previous versionĭocumentation for previous version (8.x and earlier) is available here. To avoid duplicating the common information between Customer Engagement (on-premises) and Power Apps/Dataverse documentation, you will find a lot of references and links from this guide pointing to the Power Apps and Dataverse documentation.
Customer Engagement (on-premises) shares many features in common with Dataverse and Power Apps. More information: What are model-driven apps?įor on-premises customers, "Dynamics 365 Customer Engagement (on-premises)" is the official name of the product that provides sales, service, and marketing features.
Dynamics 365 Project Service Automationįor online customers, these Dynamics 365 apps (collectively referred as customer engagement apps) run on Microsoft Dataverse and use Power Apps model-driven app design.With this change for online customers, we are no longer using the term "Dynamics 365 for Customer Engagement apps" to refer to the collection of following apps and its related services: More information: Dynamics 365 Licensing Update Fixed – The API version ” is not valid for provider ‘Microsoft.Welcome to the Dynamics 365 Customer Engagement (on-premises), version 9.0 Help!Įffective October 2019, the Dynamics 365 for Customer Engagement SKU/license plan is no longer available for "online" customers.Clear and Update Custom queue field on Case based on Queue items related to the case December 16, 2021.Collaborate using Comments (preview) in Modern App Designer – Power Apps / Dynamics 365 December 16, 2021.Dynamics 365 QUEUE setup with shared mailbox December 18, 2021.Understanding Queues in Dynamics 365 Customer Service (refresher) December 20, 2021.Dynamics 365 For Sales: How to merge Accounts if the subordinate record is associated with one or more active quotes? December 20, 2021.Quickly visualize the VIEW data using Power BI quick report (preview) in Dynamics 365 / Power Apps December 22, 2021.
Modern link sharing UI, co-presence, online status (preview) in the model-driven app (Dynamics 365) December 23, 2021.Through the practical training exercises, focused on the various tasks that they will carry out within Dynamics 365, it has given our people practical experience. Invoke Power Automate from Dynamics 365 Or Model Driven Apps using Form Scripts December 23, 2021 The result of the Ready to Start Microsoft Dynamics 365 Customer Engagement program (Dynamics 365 Acceleration Program) is that our consultants are well equipped for their future task.Queues in Case Management: Part 1 December 28, 2021.
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